Our Commitment to Your Privacy

At Kiyowell Detox Living, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

We understand that your wellness journey is personal, and we treat your data with the same care and respect we would want for our own information. This policy applies to all users of our platform, including visitors, subscribers, and customers.

Information We Collect

Personal Information You Provide

We collect information you voluntarily provide to us, including:

• Name, email address, and contact information when you create an account or subscribe to our services
• Demographic information such as age, gender, and location for personalized wellness recommendations
• Health and wellness goals, dietary preferences, and lifestyle information
• Payment information when you purchase our products or services
• Communication preferences and feedback you provide

Automatically Collected Information

When you visit our website, we automatically collect certain information:

• Device information including IP address, browser type, and operating system
• Usage data such as pages visited, time spent on our site, and interaction patterns
• Location data (with your consent) to provide location-specific wellness recommendations
• Cookies and similar tracking technologies as described in our Cookie Policy

How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide personalized wellness plans, detox programs, and nutritional guidance
• Account Management: To create and maintain your account, process payments, and manage subscriptions
• Communication: To send you important updates, wellness tips, and respond to your inquiries
• Personalization: To customize your experience and provide relevant content and recommendations
• Analytics: To understand how our services are used and improve our platform
• Marketing: To send promotional materials and special offers (with your consent)
• Legal Compliance: To comply with applicable laws and regulations
• Safety and Security: To protect our users and prevent fraudulent activities

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: With trusted third-party vendors who help us operate our platform and provide services
• Business Partners: With supplement manufacturers and wellness brands for order fulfillment (only necessary information)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of our business
• Consent: When you explicitly consent to sharing your information
• Emergency Situations: To protect the safety and rights of our users or the public

Data Security Measures

We implement comprehensive security measures to protect your personal information:

• Industry-standard encryption for data transmission and storage
• Secure servers with regular security updates and monitoring
• Access controls limiting who can view your personal information
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy practices
• Incident response procedures for potential security breaches

While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account information confidential.

Your Privacy Rights and Choices

You have several rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate personal information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Receive your data in a structured, machine-readable format
• Opt-out: Unsubscribe from marketing communications at any time
• Restriction: Limit how we process your personal information
• Objection: Object to certain types of data processing

To exercise these rights, please contact us using the information provided in the Contact section below.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. These technologies help us:

• Remember your preferences and settings
• Provide personalized content and recommendations
• Analyze website traffic and user behavior
• Improve our services and user experience

You can control cookie settings through your browser preferences. For detailed information about our cookie practices, please review our Cookie Policy.

Third-Party Services and Links

Our website may contain links to third-party websites or integrate with external services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Third-party services we may use include:

• Payment processors for secure transaction handling
• Analytics services to understand website usage
• Email marketing platforms for communication
• Customer support tools for assistance

Data Retention Practices

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Our retention practices include:

• Account information: Retained while your account is active and for a reasonable period after closure
• Transaction records: Kept for accounting and legal compliance purposes
• Communication records: Maintained for customer service and quality assurance
• Analytics data: Aggregated and anonymized data may be retained indefinitely

When we no longer need your personal information, we securely delete or anonymize it in accordance with our data retention schedule.

International Data Transfers

As a company based in Japan, we primarily process data within Japan. However, some of our service providers may be located in other countries. When we transfer your personal information internationally, we ensure appropriate safeguards are in place:

• Adequacy decisions by relevant data protection authorities
• Standard contractual clauses approved by regulatory bodies
• Certification schemes and codes of conduct
• Binding corporate rules for intra-group transfers

Protection of Minors

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

Parents or guardians who believe their child has provided personal information to us should contact us immediately so we can take appropriate action.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will:

• Post the updated policy on our website with a new "Last Updated" date
• Notify you via email if you have an account with us
• Provide prominent notice on our website for material changes
• Obtain your consent for changes that materially affect how we use your information

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us About Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We are committed to resolving any privacy concerns you may have and will work with you to address any issues promptly and fairly.